STATE INVESTIGATES WARRANTY SALES CALLS - AT LONG LAST!

Please note the following article from The New York Times. This is something that we have tried to help our client’s with for over 3 years. We have many letters written to the Attorney General’s Office requesting them to look into this matter on behalf of our clients. Please feel free to share this with customers, as needed.

November 9, 2008
States Investigate Warranty Sales Calls
By CHRISTOPHER JENSEN
ATTORNEYS GENERAL in several states are investigating what they suspect are telephone sales scams promoting extended car warranties, often by calling cellphones or numbers that are on do-not-call lists.
The Connecticut attorney general, Richard Blumenthal, said his office had received “a huge number of complaints — hundreds of complaints.” Connecticut is part of a large, multistate investigation into such calls, he said.
Another of those states is Iowa. “They are trying to trick you into believing that the communication is coming from the auto manufacturer and that your warranty is about to expire and you need to do something to extend that warranty,” said William L. Brauch, a special assistant attorney general and director of the consumer protection division in Iowa.
But automakers are not behind the policies, Mr. Brauch said, and after buying such a policy it may be difficult to get reimbursed for a repair.
“A number of these companies tend to routinely deny paying, they come up with various interpretations, shall we say, of the agreements, which they say justify them not covering whatever the problem might be,” he said.
Mr. Blumenthal said the investigation was looking at whether the policies were legitimate as well as the use of misleading and deceptive sales practices. That includes telling people that their warranties have expired and that urgent action is needed.
Investigators are also looking at violations of the federal do-not-call registry, Mr. Brauch said.
In many cases the callers are hiding the telephone number from which they are calling.
“They are using what are called ghost, or spoof, telephone numbers,” Mr. Blumenthal said. “They use technology that masks the source of their calls, which is troubling because consumers can’t call them back.”
The originating phone number that showed up in recent calls to some New Yorkers was traced to a disconnected phone in Nebraska. It belonged to an illegal immigrant who was arrested in a raid on a meat-packing plant and was deported, said Leah Bucco-White, a spokeswoman for the Nebraska attorney general’s office.
Last year, a company from Howell, N.J., agreed to pay $120,000 in fines to resolve complaints filed by the New Jersey attorney general, Anne Milgram, that it had engaged in unfair and deceptive marketing in the sale of automotive warranties and that it had violated do-not-call regulations.
The company, Corfacts Inc. (also known as Metro Marketing, National Warranty Division and Warranty Warehouse.com) did not acknowledge wrongdoing. But Corfacts signed a consent order and agreed not to violate the state’s consumer protection or do-not-call laws.

Those Letters You Receive About Your "Warranty Almost Running Out"

Good day! I wanted to reiterate a story we originally purchased in our August issue of our monthly newsletter distributed to our clients and friends. We still receive news from customers who have received post cards AND phone calls proclaiming the “end of their warranty period” and that “you have this one last opportunity to extend your warranty”. The unfortunate thing is that these post cards are being sent to consumers throughout the state by “unknown” warranty companies, hoping to prompt you to purchase an “extended warranty” from them. This is very similar to the “fishing” that some have done on the Internet through SPAM e-mails. The important thing to remember is: these companies do not know if your warranty is expiring or not. All they do is buy vehicle registration records and send you a post card that is “vague enough” to completely skirt the issue – often times, this makes the card seem legitimate to the recipient. I have written to the office of the Attorney General requesting that his office open a file on this matter (of which they have). If you have received such a postcard or have one in your possession, please forward to me so that I can provide it to the Attorney General’s office. These are unknown warranty companies who provide, at best, minimal warranty coverage for your vehicle. Often times, these “unknown companies” will only pay for a repair when the use of used parts or aftermarket parts is incorporated. We refuse to engage these types of repairs, since the customer is the ultimate loser in this scenario. Only a franchised Subaru dealer can offer you extended warranty coverage through Subaru of America. I am happy to personally answer any questions you may have regarding warranty coverage.